Frequently asked questions

  1. Why is Red River Bank changing my online banking?
  2. When will the upgrade take effect?
  3. Is there any action required to start using the new experience?
  4. How do I update my contact information?
  5. Will I have to re-register for online banking?
  6. Can I use this on my phone/tablet?
  7. Will my transaction history transfer over to the new system?
  8. Will I have access to my e-statement history?
  9. Will my scheduled transfers convert over to the new system?
  10. Will I still have access to Bill Pay?
  11. Will I need to do anything for my Quicken / QuickBooks to work?
  12. Are there minimum browser requirements for the new Online Banking system?
  13. Will any features be removed that I currently have access to in my online banking?
  14. Who do I contact if I have issues or questions?
1. Why is Red River Bank changing my online banking?
We are upgrading our online banking system as part of our ongoing effort to provide account holders with state-of-the-art banking functionality, convenience, and security. Our new online banking system offers a unified online banking experience across all of your devices, and will enable you to bank anytime, anywhere like never before.
2. When will the upgrade take effect?
The online banking upgrade is scheduled for February 10, 2025.
3. Is there any action required to start using the new experience?
Yes, it is important that you either update or validate your contact information before February 7, 2025 in order to enable you to log into the new system. You can update your contact information online, by phone, or in branch.
4. How do I update my contact information?
You can update your contact information in Online Banking. Log in and select the 'Self Service' tab, then 'Self Administration. From here, you can review and update your contact information including mobile phone number and email address. Or you can contact us and we can help.
5. Will I have to re-register for online banking?
No, if you already registered, you will still have access. When logging into the new online banking for the first time, we will send a Secure Access Code to the phone number on our records and you will not be able to access the system without it. You will then need to setup a new password. You may use your current or past password.
6. Can I use this on my phone/tablet?
Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you are currently using an Apple device all you will do is update your app. If you are an Android user you will need to download the new Red River Bank app from the Google Play Store. If you're on a platform that isn't Android or Apple, you can always access online banking via your compatible mobile browser.
7. Will my transaction history transfer over to the new system?
Yes. At initial login, you will have access to 5 years of transaction history.
8. Will I have access to my e-statement history?
Yes, you will also have the same access to e-statements as you have today, if you are an e-statement subscriber. To subscribe to paperless e-statements, please enroll online or visit your closest branch.
9. Will my scheduled transfers convert over to the new system?
Yes, your scheduled transfers will convert over to the new system.
10. Will I still have access to Bill Pay?
Yes. You will have access to our redesigned Bill Pay system that will contain your previous bill pay history and payees.
11. Will I need to do anything for my Quicken / QuickBooks to work?
Yes, as we complete the system conversion, you will need to modify your Quicken/QuickBooks settings to ensure the smooth transition of your data. In preparation for the conversion, we recommend you complete a final download before 02/07/2025 and disconnect your accounts in Quicken/QuickBooks. Quicken/QuickBooks will become available for use again on 02/10/2025. On or after this date, you may reconnect your applicable accounts to Red River Bank.
12. Are there minimum browser requirements for the new Online Banking system?
Yes. You will need to use a recent version (last 2 released) of Google Chrome, Mozilla Firefox, Apple Safari or the last version of Microsoft Edge.
13. Will any features be removed that I currently have access to in my online banking?
We'll be losing the Digital Receipts feature with the transition to our new online banking platform. To prepare, please download any receipts you may need for future reference. Rest assured, we can still store your receipts securely in the virtual vault within our new bill pay.
14. Who do I contact if I have issues or questions?
For questions, please contact us at (318) 561-4000 between the hours of 8:00am to 5:00pm Monday through Friday.