FAQ: Mobile Banking

Red River provides Mobile Banking Service free of charge to our customers. However, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless phone carrier for more information.

Yes, our mobile banking service utilizes best practices from online banking. This includes HTTPS, 128-bit SSL encryption, advanced login authentication, and application time-out when your mobile device is not in use. In addition, no account data is ever stored on your mobile device.

Each phone number is activated during enrollment to establish a trusted relationship between the mobile banking system and your mobile device. Activation also confirms that the user is in possession of a device tied to the specific phone number on record. Only the mobile devices that you personally enroll in the service can access your accounts.

You need only two things to be able to use Mobile Banking Service.

1. A bank account with Red River Bank.
2. A mobile device with a text or data plan

You are able to:

1. Access account balance information
2. View account transactions
3. Search transactions by date, check number and amount
4. Transfer funds between Red River Bank accounts (not available for Text Banking)
5. Pay bills (not available for Text Banking)
6. Deposit checks
7. Make a Zelle payment
8. Save and store recipes
9. Find Red River Bank banking center and ATM locations near you

Yes, a text messaging and/or data plan is needed, as text/data usage can become expensive without them. Please check with your wireless phone carrier for more information.

You must first enable your bank account(s) for Online Banking before using Mobile Banking. Visit any of our banking center locations to enroll in Online Banking.

To help ensure the security of your account information and to prevent fraud, each device (phone or tablet) must go through a one-time process of being activated for Text Banking and/or registered for Mobile Web and Mobile App Banking.

Yes. Visit the Mobile Banking enrollment site and simply enroll (and then activate) another phone number.

Yes, the Red River Bank mobile banking app can be found in both the Apple App store and the Google Play store.

The Mobile Banking tablet app for the Android is found in Google Play and the app for the Kindle Fire HD is found in the Amazon store.

Mobile Banking is available 24 hours a day, 7 days a week.

Yes, this feature is available through Mobile Web and our App. Bill Pay is not available for Text Banking.

• Download and apply security updates to your mobile device when they are made available by Apple (for iPhones) or by Android for all other smart phones running the Android OS. These updates assist in providing you with protection from known possible security problems.
• To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
• Do not install pirated software or software from unknown sources.
• Limit unauthorized access to your mobile device. Do not leave your device unattended while a mobile banking session is open.
• Always remember to log off properly using the "Sign Off" button when you have completed your mobile banking activities.
• Be aware of the potential for fraudulent mobile banking apps.
• Do not add your login credentials to the notes app or voice record them on your mobile device, as others can obtain this information if your mobile device is lost or stolen.
• Password protect your mobile device if possible.

Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable Mobile Banking application, depending on your preference and your mobile device capabilities.

Visit the website https://www.redriverbank.net/ and log in using your Online Banking User ID and password. On your first visit to Mobile Web Banking, you will be required to register your mobile device by correctly providing the prompted information and correctly completing the security challenge.

You will find Red River Bank's app wherever you go to download apps for the particular type of device you own. For example, for iPhones, you will find the Red River Bank app in the App store, for Android phones, the app will be located in the Google Play store.

If you are an online banking user, you have access to Mobile Banking. Just download the Mobile App or go to https://www.redriverbank.net/ for Mobile Web and log in using your Online Banking User ID and Password. You will be prompted through the registration process. If you want to use Text Banking, log into Online Banking, go to the Mobile Banking tab, add your phone number, and you will be prompted through the activation process.

We recommend these steps to optimize your experience. (1) Enable cookies on your mobile device's browser. (2) Bookmark our Mobile Banking website https://www.redriverbank.net/.

Select the Sign Off link to sign out of Mobile Banking, and then close your browser through your mobile device browsing options. If you are using a downloadable app, click on Sign Off to stop your Mobile Banking session.

Text Banking gives you access to your accounts via text (SMS) messages on your mobile device. It is a fast, easy way to look up account balances or recent account history by sending a text command to a verified code.

Yes, you can use both options on the same mobile device. To do so, you will need to activate each option on your mobile device prior to use.

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers. You will need a messaging plan with your service provider that allows your phone to send and receive text messaging.

No. Red River Bank does not share or sell your phone number to marketing firms. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts in Online Banking.

You can make transfers between Red River Bank accounts using Mobile Web and Mobile App Banking. The account transfer function is not available for Text Banking.

Function	Command	Description
Balance	B	Summary of available balances for all accounts
History	H	Summary of recent transactions per account
Command	C	List of available Text Banking commands
Help	HE	Help content for Text Banking
Stop	S	De-activate all Red River Bank text services
More	M	View additional Balance, History, or Transfer lists, if applicable

Typically, you should receive a text message within a few minutes after enrolling; however sometimes, mobile carriers experience delays that slow down text message delivery. While waiting, make sure your mobile device has a wireless signal. In addition, be sure that you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your mobile device.

Activation codes expire twelve (12) hours after being issued. To obtain another activation code, return to the Mobile Banking enrollment site within Online Banking and request a new activation code.

If you get a new mobile device with the same number and use Text Banking, you will need to activate the new mobile device through Online Banking.

1. Log into Online Banking
2. Go to the Account Maintenance tab under "Self Service"
3. Request an activation code
4. Respond to the text message you receive on your mobile device with this activation code.

If you get a new mobile device with the same number and use Mobile Web or Mobile App Banking, you will need to register the new mobile device.

1. Download the Mobile App or visit https://www.redriverbank.net/ for Mobile Web
2. Log into Mobile Web or Mobile App
3. Successfully enter the one-time security code to register the mobile device.

If you have a new phone number, you should delete the old number in Online Banking and add the new number. You will then follow the steps above to activate Text Banking and/or register the mobile device for Mobile Web and Mobile App Banking.

The security component of Mobile Banking will recognize any change in the device you are using and prompt for you to identify your device through the activation/registration process. Updating your mobile device's operating system may make changes to your mobile device's configuration that Mobile Banking does not recognize. Also, make sure that in your device settings, cookies are enabled.

There will be no financial information from Red River Bank saved on your mobile device as part of the Mobile Banking Service. You can immediately cancel Mobile Banking Service to that mobile device by going to Online Banking, Mobile Banking option, and either disable the mobile device or completely remove the mobile device. If you are not able to access Online Banking, call to request that we disable your mobile device:

• Acadiana: 337-703-4357
• Central Louisiana: 318-561-4000
• Northshore Louisiana: 985-888-1493
• Northwest Louisiana: 318-675-2900
• Southeast Louisiana: 225-923-0232
• Southwest Louisiana: 337-656-6500

You may also want to call your wireless provider and report your mobile device as being lost or stolen.

You are able to add, disable, or remove a device by visiting the Mobile Banking enrollment site in Online Banking.

Under the phone number, you can enter your landline phone number. Follow the instructions to continue activating your device.

If you have an auto signature added to all of your texts, the Mobile Banking system will receive those characters and will try to make sense of them. Since the signature does not match a command, all of your texts to us will be interpreted incorrectly. Please shut off automated signatures when texting commands within our Text Banking service.

The signal display on the mobile device is an indication of its ability to place calls. The Mobile Banking website requires a data network (internet connection) to perform data exchanges. The problem you described could be due to lack of signal or due to no data connection on the mobile device. Please contact your wireless service provider for assistance.

If you do not receive a confirmation message due to a lost signal, you may verify a transaction by reviewing your transaction in Mobile Banking or in Online Banking.