Online Banking Assistance
Let’s get you set up and connected.
Frequently asked questions
Login help
Sign up for eStatements
Having trouble accessing online banking?
Helpful tips for Apple users
For MAC users
I
f you're unable to access bill pay, hold down the COMMAND key while clicking on the bill pay link. This is a one-time process and any subsequent logins will not require this action.
For iPad & iPhone users
If you're experiencing any issues accessing online banking or bill pay, it's best to download the Google Chrome App to your device. Safari isn't always the best browser choice. Downloading the Red River Bank Mobile Banking App will eliminate any browser issues. Go to online banking and follow the steps to get set up
and download the App from the iTunes store.
General
If you're having issues sending secure email from your Apple device, try changing to compatibility mode by clicking on the "tools" icon in the address bar located at the top of the screen.
Minimum requirements & browser compatibility
Computer / Processor
Computer with a 1.60GHz processor or higher
Operating Systems
Windows 7, Windows 8, Windows 10, Mac OS X, iOS, Android
Memory
RAM requirements may differ based on the operating system used
1GB minimum recommended
Drive
250MB Hard drive at minimum (client application does not require the use of writable drive)
Display
Super VGA (1024 x768 resolution capable or higher) monitor with a minimum of 256 colors
Peripherals
Modem supporting Dial-up or Broadband Internet connection
Mouse or compatible pointing device
Keyboard
Compatible Browsers*
Internet Explorer® (v10 - current for PC)
Google Chrome™ (v37 - current)
Firefox® (v32 - current for PC and Mac, v20 - current for Android)
Safari® for Mac and iPad (v7.04 - current)
*NOTE:
Cookies and Javascript must be enabled. Other browsers and operating systems may be used; however, they are not supported and some features may not function properly. For maximum security, always use the latest version of a browser. Beta versions of browsers and operating systems are not recommended or supported. Additionally, if a browser or operating system is no longer supported by the vendor, it is not supported for Online Banking.
Fraud prevention best practices
These common "best practices" help protect your online banking and create a "safer" online environment. We've compiled user ID and password guidelines, general tips, wireless network security advice, and more.
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